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Corporate Services

Our approach to transforming corporate services is benefit–led and work starts early to clarify the benefits public services clients are looking to deliver. Our approach is based on partnering with clients to share the journey. Solutions are tailored specifically for individual clients by selectively applying our tools and methods to enhance a client’s own capabilities and investments. Delivering the benefits once they are defined is vital and we employ rigorous tracking methods, clear lines of accountability and a robust performance management framework to ensure that our clients fully realise the benefits of the change.

Everything we do is underpinned by a way–of–working that is focused on:

  • providing experienced consultants with a track record of both hands-on corporate services delivery and transformation
  • achieving service transformation through partnership, joint team working and skills transfer
  • applying tools and techniques that have been tried and tested on major corporate services change programmes in both central and local government.

Shared services – managing and delivering complex shared services transformation programmes with multiple stakeholders, suppliers and agendas. Assessing the business case for shared services, market evaluation, solution design and implementation and supporting the retained organisation throughout the transition ensuring target benefits are fully realised.

HR transformation – revitalising the performance of HR operations, proven approach to process mapping, prioritisation assessment, HR maturity curve evaluation, change and people planning and metrics to accelerate transformation.

Finance transformation - balanced scorecard approach to delivering benefits, transforming an organisation’s finance and performance management framework through streamlining of management processes, managing the transition of staff to new roles and the implementation of new technology.

Hedra offers skilled and experienced consultants to support public service clients deliver best in class corporate services. We offer a range of solutions from cost reduction and performance improvement, through to shared service implementation and outsourcing services. We specialise in benefit-led business change and programme management. Our strength is the calibre of the staff we employ. Our public sector clients include DfT, Defra, Cabinet Office, Metropolitan Police and local authorities throughout the UK.

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WHAT'S NEW?  

Client case study: Clackmannanshire, East Dunbartonshire, Falkirk, Perth & Kinross and Stirling Councils - Breaking new ground with local government

pdf 446KB
 

Client case study: Department for Transport - Shared Service Centre governance for the DfT

pdf 183KB
 

Client case study: Defra - Implementing shared services

pdf 384KB
 

Clinet case study: Ministry of Defence (MoD) - Modernising HR service delivery

pdf 107KB
 

Client case study: Ministry of Justice (MoJ) - creating a HR shared services target operating model

pdf 188KB