Regulators

Value for money & sustainability - is key to creating efficiency in the government’s environment sector. This includes not only headcount management, but ‘lean thinking’ to define new ways of working and improved services to customer and citizens.

Performance management - requires focus on delivering outcomes for customers, citizens and the environment. Hedra has implemented benefits management and performance management at corporate, programme and outcome level.

Establishing and enhancing shared services - is one of Hedra’s key propositions to central government. We have assisted organisations such as Defra and several of its agencies in evaluating options, encouraging sign-up, making it happen, establishing governance and transforming the customer experience.

Hedra knows and understands the Government’s regulatory environment, from core policy departments through the complex web of specialised delivery agents, intermediaries and local authorities. We understand the desire to simplify regulation and enhance services to customers and citizens.

From a strategic review of organisations, through operational blueprints to the implementation of major change programmes, Hedra has a proven track record of successful delivery.