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Services

Committed to delivering each client’s vision, Hedra’s consultants can help you transform your business by helping to reduce cost, improve the use of technology and deliver better services.

Hedra’s Consulting business is highly utilised by the UK Government and public services companies as a strategic advisor and partner to design and implement major initiatives.

Hedra’s Solutions business provides services in areas such as Enterprise Content Management (ECM), Enterprise Resource Planning (ERP)  and Electronic Document and Records Management (EDRM) solutions.

Hedra’s Managed Services business provides major Government and public services clients with process and technology services across multi-year contracts that are driven by service agreements.

Hedra Consulting

Hedra has been operating at the forefront of public services consulting for more than fifteen years and is recognised as  a ‘strategic’ supplier to Government.

In a crowded market, Hedra has differentiated itself by developing specialised and deep sector knowledge combined with world-class methodologies and tools.  This is underpinned by top tier development and recruitment programmes that sustain Hedra’s technical and specialist skills and help to attract the best consultants in the market.

Hedra’s consulting services help to deliver transformation to the public services sector and implement organisational changes that remain when the project is complete.

This service is applicable when public services organisations face challenges of implementing new services or technologies where there are high levels of complexity and where change management is required.

Hedra Consulting is characterised by pragmatic and hands-on execution by skilled and experienced professionals and the use of proven working practices and methodologies.

Hedra Solutions

Hedra’s solutions focus areas include shared services enablement, improvement of public services to the citizen, information risk management and enabling cross public sector and business partner collaboration.

Specific solutions include:

SOCIAL SERVICES (SAP, CACI). Specific propositions include integrated adult and children services solutions in collaboration with our partners SAP and CACI.

EDRM (Open Text, Microsoft). Specific propositions include EDRM solutions with our partner Open Text and document and case management solutions using Microsoft Sharepoint.

SAP IS-U (SAP). Our proposition includes supporting the implementation and upgrade of SAP IS-U (the SAP industry specific solution for the Utilities Industry).

Hedra Managed Services

TRANSFORMATIONAL MANAGED SERVICES. Hedra can provide its consulting & solutions capability as a multi-year managed service, with clear SLAs and outcomes. Typically this service includes programme management, change management, benefits management, communications, stakeholder management and PMO.

BUSINESS PROCESS OUTSOURCE. Hedra can manage the operation of a client’s process against clear performance criteria. Two examples of this are procurement operations management (Central Government) and configuration management (Defence & Aerospace).

 
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