Utilities & Energy

Utility and energy companies face many challenges at this time and inevitably they are not straightforward. Pressures to reduce operating cost are ever present, while energy and wage inflation continue to rise; the need to ensure continuity of supply is prevalent in water, gas and electricity; compliance requirements are growing both in terms of traditional regulation and to meet environmental and climate change targets; and furthermore, a new wave of M&A activity is sweeping through the industry. All this needs to be managed while meeting increasing customer service demands and ensuring shareholder returns are delivered.

The whole issue of climate change has become the biggest single issue facing the sector. The increasing threat of climate change and the need to embrace greener and more considerate forms of doing business is pushing issues such as carbon emissions compliance and green supply chain, up the executive agenda.

The utilities & energy team at Hedra has well developed service propositions that help you tackle these challenges and respond to the issues. For example, Hedra offers a Carbon Compliance solution to meet your monitoring and reporting requirements. Our range of complementary skills and experience across functions and industry ensures we have a trusted brand to support you in developing and delivering the solutions that drive your business forward.

Specific propositions to support your industry

Hedra delivers specific propositions tailored for the sector, including:

customer service efficiency improvements
revenue assurance and debt management
support on work and asset management solutions
workforce productivity improvement - field and office
carbon registration and emissions compliance
capital programme efficiency improvement
procurement transformation
IT enabled business transformation
IT effectiveness
IT and Operational Due Diligence on acquisitions
organisation capability assessment
shared services strategy and implementation.

Why Hedra?

Whether effectively utilising and managing assets, delivering improvement to customer billing or improving workforce productivity, we understand the challenge our clients face. We also respect that as organisations use Information Technology to facilitate the necessary changes, the transformation requirements become increasingly difficult to manage. This makes changes to systems, processes and ways of working increasingly complex - that is why Hedra can help.

WHAT'S NEW?

Client case study: Three Valleys Water Plc- Customer service and operational effectiveness
pdf 216KB

Client testimonial: Jon Pratten, Three Valleys Water.
Video Clip 6.7MB